Communication is a key, integrated element of the ProspectSoft integrated CRM software package, which enables users to send and receive information to and from customers and suppliers and to share that information with co-workers, wherever they may be located.

Through tight integration with the Microsoft Office suite, out-going documents can be formatted with the user’s own letter, fax or email templates. Incoming letters, faxes and e-mails are stored automatically against the appropriate record in the CRM system. All documents are accessible to users in the office or on the road – a unique feature of ProspectSoft eXtreme Mobility.

Information from all software systems that ProspectSoft integrates with may also be communicated around the user’s organisation.

Through CTI (Computer Telephony Integration) ProspectSoft CRM users can dial any switchboard, DDI or mobile numbers automatically and are notified automatically who is dialling in.

By simplifying information access and flow, ProspectSoft CRM becomes a desktop communications centre for the whole company.

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