ProspectSoft CRM System Overview
The ProspectSoft CRM system has a modular structure that has enabled widely different types and sizes of organisation to benefit from great improvements in customer intelligence. This intelligence is available to traditional CRM users like sales and marketing departments, and to customer helpdesks and field service staff. It is also accessible to less obvious departmental users such as supplier management and sales order entry.
The ProspectSoft CRM system runs on local or wide-area networks and on most portable computers, PDA's and mobile telephones.
Mobility of Use
ProspectSoft's co-operation with Intel on developments for the Centrino microprocessor and with other major IT and telecommunications companies, puts them at the forefront of today's mobile environment.
The result is that ProspectSoft CRM users can access and process information anywhere, anytime and on any device, such as laptop or tablet PC, PDA or mobile phone, over multiple communication networks.
Consequently, through a single window, users can: create sales leads, log customer problems, review documents or e-mails, access accounting information, produce quotations or enter orders, even while on the road. This is incomparable mobility for a CRM system.
Accounts Integration
ProspectSoft customer relationship management software integrated closely with most popular account systems. Uniquely, full integration is available to both office-based and mobile users.
The main points of integration are:
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Sales & Purchase Ledgers, so customer and supplier data can be accessed and processed.
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Stock and prices, for viewing in the CRM system and to produce quotations in Word, Excel or Outlook.
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Sales Order Processing, to convert ProspectSoft CRM quotations and for direct order entry.
Flexibility
Many areas of the ProspectSoft customer relationship management system can be tailored easily to meet the needs of individual users, while data within the system can be analysed and reported on in an almost unlimited number of ways.
Not only is integration with accounting system available, but also with manufacturing, logistics, and many other 'back-office' applications.
With this flexible approach, the ProspectSoft CRM system supports businesses in industries as diverse as audio systems, construction, medical instruments, industrial cleaning services, office consumables and glassware manufacture.